LiveTime Software, a leading provider of SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced the general availability of its native iPhone client on the iTunes App Store. Supporting the iPhone 3GS, iPhone 4 and iPod touch running IOS 4.2 or later, it provides mobile access to both the SaaS and on-premise solutions provided by LiveTime Software, including Novell Service Desk.
The iPhone client requires LiveTime 6.2 or Novell Service Desk 6.2 or later. With the LiveTime iPhone Service Desk client (http://itsm-lt.com/iphone-service-desk), organizations can manage all service requests, incidents, problems, changes, and deployments remotely. It enables users to communicate directly with customers and monitor SLA achievement and CMDB changes from the iPhone.
LiveTime Service Manager(http://itsm-lt.com/itil-saas-service-management) is used by major organizations to improve overall customer service and provide visibility and process alignment with the business.
LiveTime for the iPhone has been developed natively using LiveTime’s rich web services infrastructure. The native interface has the benefit of delivering the user experience iPhone users expect from their mobile device.
* Service Metrics Dashboard
* Geolocation mapping of customers (http://itsm-lt.com/geolocation-iphone-ITSM)
* GPS tracking of Field Technicians
* Customer direct dial
* Request Filters
* Request History
* Adding Notes and Time to Requests
* Request, Incident, Problem, Change and Release Management
* Knowledge Management
* Configuration Management
LiveTime has been able to transform organizations’ customer service into agile, knowledge-based service delivery using ITIL v3 best practices. By removing the complex customization and training normally associated with ITIL solutions, customers are able to implement LiveTime within a matter of weeks not months.
Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database.
LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte, and Disney.
Software Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of cloud based, ITIL service management, service desk and help desk software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com